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Frequently Asked Questions
What payment methods do you accept?
We accept payments via credit card, Apple Pay, Google Pay, card readers, tap-to-pay, and Afterpay.
What is your shipping policy?
Orders are processed within 2-3 business days after payment clears. Shipping takes 3-5 weeks, and tracking information will be provided. Please note, weekends are not considered business days, and we are not responsible for lost packages.
What is your return policy?
We only accept returns for products that arrive damaged. Customers are responsible for shipping fees. Please ensure your address is accurate to avoid issues.
What are the terms and conditions for using your website?
Our website is operated by The Boujee Hair Bar LLC. By using our site or purchasing from us, you agree to our terms and conditions. These include compliance with applicable laws, accurate account information, and acceptance of our policies. For full details, visit our Terms of Service page.
How should I care for my extensions, closures, and frontals?
Use a gentle cleansing and moisturizing routine, avoid heavy product buildup, and follow the care instructions provided with your purchase or install. Proper maintenance helps protect the hair and extend wear time.
Do you offer custom wigs for hair loss or medical needs?
Yes. We provide custom wig solutions for hair loss, including medical hair loss needs. Clients can complete the Hair Loss Consultation Form so we can review the best fit and service plan.
How long does it take to receive a custom hair order?
Processing time depends on the item and service selected. For most orders, processing begins after payment clears. If a custom unit or special order is needed, we will share the timeline during consultation or after review of your order.
How do I book a new client consultation?
Start by completing the New Client Consultation Form on our website. We review your information, hair goals, and service needs before recommending the best next step.
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